Question 1

?Does Ayady provide recruitment services only for domestic workers

Accepted Answer

Ayady offers comprehensive recruitment services that include domestic workers and housemaids, as well as private drivers and workers in various household and service-related fields.

Question 2

?What is the expected time for a worker to arrive after submitting a recruitment request

Accepted Answer

The duration varies depending on the worker’s country and the recruitment office, but it usually ranges between 30 and 60 days. Ayady allows you to track the status of your request step-by-step with the selected office until the worker arrives in the Kingdom.

Question 3

?Can I search for domestic workers by nationality

Accepted Answer

Yes, you can use the filters to select the desired nationality, such as Filipino, Ugandan, or Kenyan.

Question 4

?How does Ayady ensure the reliability of registered recruitment offices

Accepted Answer

Ayady works exclusively with recruitment offices that are officially licensed and approved by the relevant authorities. User ratings are also reviewed regularly to ensure consistent service quality and reliability.

Question 5

?How do I start a domestic worker recruitment request through Ayady

Accepted Answer

You can visit the Ayady website and use the search tool to choose the preferred nationality and location, then browse worker profiles and contact the recruitment office directly through the platform to complete your request.

Question 6

?Are all workers on Ayady registered through approved recruitment offices

Accepted Answer

Yes, all workers listed on the Ayady platform are recruited through licensed and approved recruitment offices certified by the Saudi Ministry of Human Resources and Social Development, ensuring reliability and safety.

Question 7

?What makes Ayady different from traditional recruitment offices

Accepted Answer

Ayady brings together the best recruitment offices and agencies in Saudi Arabia in one place, allowing you to compare prices, review worker profiles, and choose the right domestic worker easily and safely—without having to visit the office in person.

Question 8

?How do I choose a suitable recruitment office in Saudi Arabia

Accepted Answer

You can compare recruitment offices on the Ayady platform based on user ratings, office location, available domestic workers, and the services they provide.

Question 9

? What is Ayady Platform

Accepted Answer

A digital platform that connects clients, recruitment companies, and financing companies, providing easy and secure installment recruitment services. It also provides all the details related to domestic workers in one place

Question 10

? How can I register on the platform

Accepted Answer

You can register via the “Individuals” or “Companies” signup pages and complete your basic information within minutes

Question 11

?Can I cancel or modify the booking

Accepted Answer

Yes, you can cancel or modify the booking through your dashboard, according to the cancellation policy based on the timing of your request.

Question 12

?Can the cost of recruiting a domestic worker be paid in installments

Accepted Answer

Yes, Ayady offers a flexible installment plan of up to 24 months with no down payment, along with fast electronic approval and full compliance with Islamic guidelines.

Question 13

?What payment methods are available

Accepted Answer

You can make payments through the official platforms approved by the Kingdom’s regulations in a safe and convenient way.

Question 14

?What payment methods are available

Accepted Answer

You can pay safely and easily through official platforms in accordance with the Kingdom's laws

Question 15

?Can I cancel or modify my booking

Accepted Answer

Yes, you can cancel or modify your booking through your dashboard, following the cancellation policy based on timing

Question 16

?What are the customer support working hours

Accepted Answer

The support team is available daily from 8:00 AM to 10:00 PM (Saudi time).

Question 17

?How can I contact customer support

Accepted Answer

You can reach us through the “Contact Us” form on the website or via the dedicated customer service phone number.

Question 18

?How can I contact customer service

Accepted Answer

You can reach us through the “Contact Us” form on the website or via the dedicated customer service phone number

Question 19

?What are the support working hours

Accepted Answer

Our support team is available daily from 8 AM to 10 PM (Saudi time)

FAQ

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